The Risk of AI: Embracing Responsible AI and Decision Intelligence

Introduction In the fast-paced world of financial markets, where transactions occur in the blink of an eye, the role of technology, particularly Artificial Intelligence (AI), has become indispensable. However, with the rise of AI, the financial industry has experienced moments of turmoil that have highlighted the need for responsible AI and decision intelligence.  One such […]

The Power of Experience in Digital Commerce – Capturing Contextual Intelligence for Customer-Centric Success

In today’s competitive business landscape, customers are no longer content with high-quality goods and services; they seek value from positive, engaging, and memorable experiences. As highlighted by the Experience Economy framework introduced by Pine and Gilmore in 1999, the modern customer desires more than just a transactional exchange – they seek meaningful interactions and emotional […]

Goodhart’s Law: When Metrics Become Targets in the AI Journey

The rise of Artificial Intelligence (AI) has transformed industries and economies, promising unprecedented opportunities for optimization and growth. Yet, amidst pursuing AI-driven innovations, a timeless principle known as Goodhart’s Law has resurfaced with renewed significance. The essence of this Law lies in its profound observation: “When a measure becomes a target, it ceases to be […]

 Adapting to Uncertainty: Decision Intelligence, Digital Operating Models, and Resilience in the Age of Digital Commerce

The global pandemic has reshaped the financial industry’s landscape, presenting unprecedented challenges to traditional credit risk assessment, and demanding a reimagining of operational models. The Federal Reserve’s staggering estimate of potential pandemic-related loan losses is a stark reminder of the need for adaptive strategies that combine decision intelligence, digital operating models, and resilience. Let’s explore […]

Unlocking Business Growth: The Power of AI, Decision Intelligence, and Operating Model Transformation

In today’s rapidly evolving business landscape, the synergy between Artificial Intelligence (AI), Decision Intelligence, and Digital Operating Model Transformation has become a key driver of success. Businesses that want to stay competitive and customer-centric must redefine their strategies enabled by the broad application of Artificial Intelligence in developing situational awareness and contextual intelligence. We can […]

Empowering the Future of Digital Commerce: Embracing Decision-Centric Operating Models with AI and Personalization

In the digital era, commerce is rapidly transforming, and businesses continually seek ways to enhance their competitive edge. The advent of Artificial Intelligence (AI) has opened up new possibilities for organizations to revolutionize their operations, particularly in the realm of digital commerce.  Decision-centric operating models, coupled with AI and personalized experiences, are becoming critical factors […]

Leveraging Paradigms for Successful Digital Transformation: From Process-Oriented to Decision-Oriented Organizations

Power of Organizational Paradigms Paradigms play a crucial role in shaping an organization’s ways of working and decision-making. During prosperous times, paradigms can offer cognitive assistance and aid in scaling the organization with new opportunities. However, the negative effects of paradigms become most apparent when an organization faces vulnerability and uncertainty. In such situations, leaders […]

Why #PeopleFirstAI is mission-critical for Enterprise AI Strategy and how can it accelerate AI Adoption? Before we get into the #PeopleFirstAI, let’s first understand the prevalent paradigm today. I call it Data-First AI. Most enterprise initiatives today are run by the data first paradigm. It started with the famous quote Data is the new oil […]

What is Digital Business Development and how it relates to Agile Product Delivery

Lean-Agile Software development has taken the world by the storm and it’s encouraging and delightful to see companies adopting it around the world. Agile brings a never seen before speed and responsiveness in the software delivery. More than that, it has put the customer at the centre of the software development so that every development […]